Return Policy

Last Updated: September 25, 2026

At Winterly, we strive to ensure you are completely happy with every purchase. If an item is not the right fit, you can return it within 30 days under the terms outlined below.

1. Return Window

You have 30 calendar days from the date tracking confirms delivery to request a return.

Return requests submitted after 30 days cannot be accepted.

2. Item Condition Requirements

To be eligible for a return, your item must meet the following criteria:

Unused, unwashed, and in original condition.

Complete with all original tags, inserts, and packaging intact.

Completely free of dirt, stains, odors, or any signs of wear.

3. Non-Returnable Items

For hygiene, safety, and product-use reasons, the following items are final sale:

Winter clothing, accessories, or home products that have been worn, washed, or used.

Single-use items or products once the seal/packaging is opened.

4. Return Shipping Fees & Responsibilities

Defective, Damaged, or Incorrect Items (Store Error): If you receive a damaged or incorrect product, Winterly covers 100% of return shipping. Contact support with clear photos, and we will provide a prepaid return label.

Customer Remorse / Preference: If you return an item due to change of mind, sizing preference, or no longer needing the product, the customer is responsible for purchasing trackable return postage.

5. How to Initiate a Return

Contact Support: Email support@winterly.online within 30 days of delivery with your Order Number and reason for return.

Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) and the authorized warehouse return address.

Ship the Item: Securely package the product and send it using a trackable courier service. (Note: Do not send items back to the manufacturer or dispatch address without prior authorization).

6. Exchanges

We do not offer direct 1-to-1 exchanges. To get a different size, style, or color, complete a return for your original order and place a new order on our store.

7. Contact Information

Store Name: Winterly

Email: support@winterly.online

Address: 1013 N Churchill Dr, Norton, KS 67654, United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST | Saturday, 10:00 AM – 5:00 PM CST | Sunday, Closed