Shipping Policy

Last Updated: October 24, 2026

Thank you for shopping with Winterly. This Shipping Policy explains where we ship, how orders are processed, estimated delivery timeframes, shipping charges, tracking information, and what to do if there is an issue with your delivery.

All prices, shipping charges, and order totals referred to in this policy are displayed and processed in USD ($), unless otherwise stated.

1. Shipping Locations


Winterly currently ships to all 50 states within the United States.
At this time, we do not offer delivery to destinations outside the United States.

2. Order Cut-Off Time

  • Daily Order Cut-Off: 5:00 PM Central Time (CT), Monday to Friday.
  • Orders placed before 5:00 PM Central Time (CT) on a business day will begin processing as soon as possible.
  • Orders placed after the daily cut-off time, during weekends, or on US public holidays will begin processing on the next business day.

3. Processing Time

  • Orders are generally processed within 2 to 3 business days.
  • During this stage, we may complete order confirmation and verification, stock confirmation, packaging, labelling, and shipment preparation before releasing the parcel to the courier.
  • Payment is collected securely online at checkout through Shop Pay, PayPal, Google Pay, or a credit or debit card.

4. Transit and Delivery Time


United States

  • Order Processing: 2 to 3 business days.
  • Courier Transit Time: 5 to 11 business days.
  • Estimated Total Delivery Time: 7 to 14 business days.
  • The estimated total delivery time includes both order processing and courier transit time.
  • Delivery times may vary depending on the product, shipping carrier, and destination.
    Estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery dates.

5. Business Days

  • Business days are Monday through Friday, excluding US federal holidays, public holidays, and holidays observed by Winterly or the shipping carrier.

6. Shipping Costs

  • Standard Shipping: Free on every order delivered within the United States.
  • No Hidden Fees: We do not charge any additional tax or delivery charges on your original order. The price shown at checkout is the total amount you pay. Redelivery or reshipping charges apply only where a parcel is returned to us because of an incorrect address you provided or a delivery you refused
  • Where free standard shipping has been provided, no original standard shipping fee will be deducted from an eligible refund.
  • Any redelivery or reshipping charges, where applicable, are non-refundable unless the issue was caused by Winterly.

7. Shipping Carriers

  • Orders may be delivered through established courier services within the United States.
  • The shipping carrier is selected according to the delivery destination, parcel size, service availability, and operational requirements.
  • We cannot guarantee that a particular courier will be used for a specific order.

8. Order Tracking

Tracking information is provided for all shipments.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also track your order through our Track Your Order page, powered by Track123.
Please allow some time for the courier's tracking system to update after your tracking number has been issued. Tracking information may take 24–48 hours to update after your order has been dispatched. If your tracking has not updated after 5 business days, please contact us at support@winterly.online.

9. Order Changes and Cancellations


If you need to change or cancel your order, please contact us as soon as possible at support@winterly.online.
Requests received before an order has entered processing or fulfilment will be reviewed whenever possible.
We cannot guarantee that a change or cancellation request will be completed once processing has started.
After an order has been fulfilled, dispatched, or transferred to the shipping carrier, it can no longer be changed or cancelled.
After delivery, any return or refund request will be handled according to our Return and Refund Policy.

10. Delivery Address Accuracy


Please carefully review your delivery address before completing your order.
Winterly is not responsible for delays, failed deliveries, or missing parcels caused by an incorrect, incomplete, or outdated delivery address provided by the customer during checkout.
If you notice an address error, contact us immediately. We may be able to update the address if the order has not yet entered processing or fulfilment.
Once an order has been dispatched, we may be unable to change the delivery address.

11. Orders Returned Due to an Incorrect Address


If a parcel is returned to us because the customer provided an incorrect or incomplete delivery address, additional shipping charges may apply before the order can be sent again.
Any redelivery, carrier return, or reshipping costs may be deducted from a refund, where applicable.
Free standard shipping does not include additional delivery attempts caused by incorrect address information provided by the customer.

12. Shipping Delays


We aim to deliver orders within the estimated delivery window, but delays may occasionally occur because of circumstances outside our reasonable control.

Possible causes of delay include:

  • Severe weather.
  • Transportation interruptions.
  • Public holidays.
  • Increased seasonal shipping volumes.
  • Courier service disruptions.
  • Operational delays.
  • Address verification issues.
  • Events beyond our reasonable control.
  • If your tracking shows a delay significantly beyond the 14-day delivery window, please contact us at support@winterly.online.

We will review the available tracking information and assist you in obtaining an update from the shipping carrier.

13. Delivered but Not Received


If your tracking information shows that your parcel has been delivered but you cannot locate it, please first:

  • Check around your property and any designated safe place.
  • Check with household members.
  • Ask nearby neighbours whether they accepted the parcel.
  • Check with reception, building management, or concierge staff, where applicable.
  • Review any delivery photograph or courier notification.
  • If the parcel still cannot be located, please contact us at support@winterly.online.

We may contact the courier and request an investigation into the delivery before determining the next appropriate step.

A refund or replacement is not automatically issued while a courier investigation is still in progress.

Any available resolution will be determined after reviewing the carrier's findings and in accordance with our Return & Refund Policy.

14. Lost Packages


If your shipment appears to be lost while in transit, please notify us so that we can begin an investigation with the shipping carrier.
Carrier investigations may require additional time to complete.
Any refund, replacement, or other resolution will be considered after the courier's investigation has been completed and will be handled according to our Return & Refund Policy.

15. Damaged Packages


If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photographs of the item.
  • Clear photographs of the outer and inner shipping packaging.
  • Clear photographs of the shipping label, where possible.
  • A brief description of the damage.
  • Please keep the item and all original packaging while your request is being reviewed.

Each request is reviewed individually before a refund, replacement, return label, or other resolution is determined.

16. Failed or Refused Deliveries


Please ensure someone is available to receive the parcel at the time of delivery.
If delivery fails because no one is available, the courier may attempt redelivery, leave a delivery notice, deliver the parcel to a collection point, or return it to the sender.
Customers are responsible for monitoring tracking information and collecting parcels from a collection point within the courier's stated timeframe.
If a delivery is refused for reasons unrelated to shipping damage, courier error, or a mistake made by Winterly, the order will be returned to us. Any carrier return fees, redelivery charges, or reshipping costs must be covered before the order can be sent again, where applicable.
Refusing delivery does not automatically qualify an order for a full refund.

17. Contact Information


If you have any questions about shipping, tracking, or delivery, please contact us.

Store Name: Winterly
Email: support@winterly.online
Address: 1013 N Churchill Dr, Norton, KS 67654, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT) | Saturday, Closed | Sunday, Closed